Act Safely While Arranging Plumbing Help
For an active supply leak, close a known shutoff only if it is safely accessible from dry ground. Keep away from water near electrical connections. Do not enter an unsafe area simply to show where the leak began.
When wastewater returns through drains, leave the affected and connected fixtures unused. Extra water can worsen the overflow while the restriction remains.
Keep children, pets and other occupants out of wastewater and unsafe wet areas. Avoid removing fittings or access caps to release a backup. An urgent request can begin with the conditions observed without opening equipment to identify a fault.
Report whether water continues while fixtures are idle, if a valve was closed and whether it changed the flow. A paused leak can still need repair. If another fixture or room becomes affected, update the team.
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Serving the entire Lancaster metro area, Including:
Counties in the Lancaster Metro Area
Report a Suspected Public Sewer Concern
If public sewer infrastructure appears involved, report that concern to the responsible utility and describe any separate leak or backup inside your property when requesting Roto-Rooter’s help. The visible overflow does not by itself identify where the fault is.
Share any known utility finding or previous inspection. The plumbing assessment investigates the affected line and appropriate response. Leave public structures and unsafe spills alone.
A utility notice or previous service record can help explain the situation, but is not required before requesting urgent help at the property.
SPECIAL FINANCING AVAILABLE
We have partnered with Synchrony Bank to offer financing options to make your plumbing repair expenses as convenient and stress-free as possible.


